Please read these Terms and Conditions carefully before using the Embrace Care website located at www.embracecare.com.au (the ‘Website’). By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

The Website is operated by Embrace Care Pty Ltd (ABN: 95 660 003 118), an NDIS support services provider based in Queensland and New South Wales, Australia. References to ‘Embrace Care’, ‘we’, ‘us’ or ‘our’ in these Terms refer to Embrace Care Pty Ltd.

We are required to comply with the NDIS Quality and Safeguards Commission’s practice standards, which inform how we handle sensitive participant information.

2.1 Permitted Use

You may use our Website for lawful purposes only. You agree not to:

• Use the Website in any way that violates applicable laws or regulations
• Transmit any unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the Website or its systems
• Use the Website to harm, harass, or discriminate against any person
• Scrape, copy, or reproduce content from the Website without our express permission
• Introduce viruses, malware, or other harmful code

2.2 Account Registration

If any features of our Website require you to register or create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Please notify us immediately of any unauthorised use.

All content on this Website, including text, images, graphics, logos, and design elements, is the property of Embrace Care or its content licensors and is protected by Australian and international copyright laws.

You may view and print pages from the Website for your own personal, non-commercial use. You must not reproduce, distribute, modify, or create derivative works from any content on the Website without our prior written consent.

The Embrace Care name, logo, and any related marks are trademarks of Embrace Care Pty Ltd. Nothing on this Website grants you any licence to use these marks.

We make every effort to ensure the information on our Website is accurate and up to date. However, we do not warrant that content is complete, current, or error-free. Content on this Website is provided for general information purposes only and does not constitute professional advice.

NDIS-related information on this Website is intended as a general guide only. Individual participant circumstances vary, and you should seek advice from a registered NDIS provider, plan manager, or the NDIA directly for decisions affecting your NDIS plan or funding.

Our website may contain links to third-party websites, including government resources and community organisations. These links are provided for your convenience and do not constitute an endorsement by Embrace Care. We have no control over third-party sites and accept no responsibility for their content, availability, or privacy practices.

To the maximum extent permitted by law, Embrace Care excludes all liability for any loss or damage (including direct, indirect, incidental, consequential, or special loss) arising from your use of, or inability to use, our Website or its content.

Nothing in these Terms limits any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or other consumer protection legislation that cannot be excluded.

Our Website is provided on an ‘as is’ and ‘as available’ basis. To the extent permitted by law, we make no representations or warranties of any kind, express or implied, regarding the Website’s operation, availability, accuracy, or fitness for a particular purpose.

We do not warrant that the Website will be uninterrupted, secure, or free from errors or viruses.

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Website, you consent to the practices described in our Privacy Policy.

We reserve the right to modify, suspend, or discontinue the Website (or any part of it) at any time without notice.

We may update these Terms from time to time. Changes take effect from the date they are posted on the Website. Your continued use of the Website after any changes constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of New South Wales, Australia. You agree to submit to the exclusive jurisdiction of the courts of New Soouth Wales for any disputes arising in connection with these Terms or your use of the Website.

Embrace Care is committed to making our Website accessible to all users, including people with disability. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. If you experience any accessibility issues, please contact us so we can assist.

If you have any questions about these Terms, please contact us.